Application Support Specialist

Climapulse is the leading SaaS solution for HVAC contractors and facility managers managing HVAC installations. From work orders and maintenance to compliance and environmental legislation: our platform simplifies complex processes, helping companies work smarter, safer, and more sustainably. 

With thousands of users across the Benelux and international ambitions, we are building the next growth phase of Climapulse. Therefore, we are looking for an Application Support Specialist who will play a pivotal role in the daily customer experience of Climapulse. 

Your Impact 

As an Application Support Specialist, you are the first point of contact for our customers as well as a true product expert. You ensure that users receive fast and professional assistance so they can work efficiently with Climapulse, making sure every touchpoint contributes to an outstanding customer experience. 

This role goes far beyond simply handling tickets. You will grow into the go-to person for product-related questions, actively contribute to our knowledge base, and help think of ways to make our support smarter and more efficient. In doing so, you will directly impact the daily work of thousands of professionals. 

Your Role & Responsibilities 
  • Help customers by email and phone in a friendly and professional manner.
  • Register, manage, and follow up on support tickets until they are fully resolved.
  • Contribute to an excellent customer experience during every interaction. 
Product Expertise 
  • Learn the Climapulse platform inside out and grow into a true product expert.
  • Share best practices and help customers configure and optimize their use of Climapulse.
  • Guide customers through specific processes, such as data imports or BRL100 certification.
  • Act as the eyes and ears of Climapulse, bringing valuable customer insights back to the team. 
Troubleshooting 
  • Investigate support questions thoroughly before escalating them to 2nd-line support if necessary.
  • Gather all required information to ensure issues are resolved quickly and efficiently.
  • Register bugs and feature requests and report them back to the product team. 
Knowledge & Communication 
  • Keep internal documentation and customer-facing manuals up to date.
  • Assist in writing release notes and communication regarding new functionalities. 
Service Quality 
  • Ensure support queries are followed up on in a timely manner, according to agreed service levels.
  • Help brainstorm how we can optimize our processes, support, and tools to make them smarter and more efficient.
  • Monitor support KPIs such as response time, resolution time, and customer satisfaction. 
Your Profile 
  • We are not looking for someone who just executes tasks; we want someone who thinks along, takes ownership, and gets energy from helping customers.
  • You have experience in customer service, support, or a client-facing role.
  • You possess strong communication skills, both verbal and written. You work in a structured manner and easily maintain an overview of tasks.
  • You have an analytical mindset and try to find solutions independently first.
  • You don't need to know how to code, but you are tech-savvy and feel comfortable with digital tools and software.
  • You are fluent in Dutch and English, and you can express yourself well in French (or are willing to further develop this). 
Extra plus points: 
  • Experience with SaaS or software implementations.
  • An affinity with HVAC, facility management, or technical sectors. 
Our Culture 
  • Our culture builds our product: We believe that how we treat each other directly reflects on how our customers experience us.
  • Openness and trust: We communicate openly and embrace trust. We address mistakes, learn from them, and move forward together.
  • Shared responsibility: Customer success is never "someone else's job." It belongs to all of us.
  • Real impact: You get genuine responsibility; your choices impact the daily work of thousands of professionals. 
What do we offer you? 
  • A permanent contract.
  • An attractive salary and fringe benefits.
  • A company car with a fuel/charging card.
  • At least 32 days of annual leave.
  • A modern workspace at the dynamic Corda Campus.
  • A small team with a collaborative and engaged atmosphere.
  • An environment where you can grow quickly and make a real impact. 
Interested? 

Do you get energy from helping customers grow, and do you want to help build an outstanding support operation at Climapulse? Send an email to jobs [at] climapulse.com and tell us why you can make a difference, what drives you, and why Climapulse is the perfect fit for you. 

See you soon!