Climapulse makes every effort to protect your personal data in accordance with the Belgian and European regulations on the protection of personal data, including the General Data Protection Regulation.
Please read this privacy policy carefully. It not only describes your rights, but also how you can exercise those rights relating to your personal data that are processed via the website or via the Climapulse Platform.
1. Who is the controller?
Climapulse NV, registered in the Crossroads Bank for Enterprises (BCE/KBO) under number 0631.879.378, with its registered office at Kempische Steenweg 309, bus 2.02, 3500 Hasselt, Belgium.
Climapulse can be contacted by e-mail at: privacy [at] climapulse.com (privacy[at]climapulse[dot]com).
2. What personal data are collected via the platform?
The personal data processed by Climapulse will differ, depending on what data you share with us and on the functionalities used.
When Climapulse processes your personal data, it may involve the data listed below:
- Identification and contact information, such as name, mobile number, address, e-mail address, date of employment, etc.
- Account information, such as login details, password, etc.
- Technical data, such as information about your devices, IP address, user ID, browser, etc.
- Usage data, such as information about your usage, including date, time, frequency, duration and consent preferences.
3. For what purposes will my personal data be processed, on what legal basis and for how long?
Climapulse processes personal data as the controller. The controller is the party that determines the purpose and the methods of the processing activity. This article describes the purposes for which we process your personal data, the legal basis on which we do so, and for how long we retain your personal data.
The types of personal data that Climapulse processes will depend on the personal data you wish to share and on the use you make of the website or the Platform. Please note that the operation of the website, the Platform and the services may evolve and more functionalities may be added from time to time.
For certain processing purposes, Climapulse will require your consent. Your consent will at all times be given of your own free will and free of charge and you have the right to withdraw your consent at any time. You can withdraw your consent by sending an e-mail to the e-mail address listed above. Withdrawing your consent will not affect the processing of personal data that took place before such withdrawal or processing activities based on any other legal basis.
Purpose | Category of personal data | Legal basis | Retention period |
|---|---|---|---|
To log in to and register your account on the Climapulse Platform. |
| Performance of an agreement. | As long as you wish to use the Climapulse Platform. |
For promotional purposes and to send e-mails to you or your customers in the customer portal, for example for communication purposes in connection with existing or new features, services or products. |
| Consent. | For as long as your consent is not withdrawn. |
To manage our relationship, answer your questions, provide information and enable communication with you, including providing support. |
| Performance of an agreement and/or legitimate interest, as applicable. | For as long as necessary for the performance of the agreement or in order to contact you. |
To gain analytical, technical and statistical insights in order to improve our services, the Climapulse Platform and your user experience. |
| Consent. | The retention period will vary and will extend from the period of time during which you make use of the Climapulse Platform and for as long as your consent is not withdrawn. |
For carrying out our accounting and business administration, such as managing our relationship and resolving any complaints. |
| Performance of an agreement and/or legitimate interest, as applicable. | As long as this is necessary in connection with our legitimate interest. |
To comply with our legal obligations, including responding to requests from data subjects, respecting your consent preferences, protecting the rights of others and for security and safety purposes. |
| Legal obligation. | The retention period will vary and will extend from the period of time during which you make use of the Climapulse Platform and continue for as long as required by law. |
For more information about the specific retention period, you can send an e-mail at any time to: privacy [at] climapulse.com (privacy[at]climapulse[dot]com).
4. With whom are your personal data shared?
To fulfil the purposes in Article 3, it is sometimes necessary for us to share your personal data with third parties:
- External service providers, such as IT service providers, security providers or hosting providers.
- Contractually affiliated companies.
- Research partners, if you have consented to this. In this case and to the greatest extent possible, your data will only be shared in aggregated and anonymised form.
Please contact us if you would like more information about the third parties with whom your personal data have been shared.
If we engage the services of processors, this will always be done in accordance with a processing agreement that meets the requirements of the applicable data protection legislation and protects your personal data to the fullest extent possible.
As a matter of principle, your personal data will not be transferred to countries outside the European Economic Area (“EEA”), unless you are located outside the EEA and make use of the Platform from outside the EEA.
5. What rights do you have?
Within the limits of Articles 15 to 22 of the GDPR, your legal rights are as follows:
- Right of access: you have the right to obtain confirmation from us as to whether or not we are processing your personal data, to access the personal data we hold about you and to request a copy.
- Right of rectification: if you notice that we are processing incorrect or incomplete personal data about you, you have the right to request that they be rectified or supplemented.
- Right of erasure or “right to be forgotten”: in certain cases, you have the right to have your personal data erased, for example if your personal data are no longer needed in order to achieve the specified purposes.
- Right to object: in certain cases, you have the right to object to the processing of your personal data.
- Right to restrict processing: in certain cases, you can ask us to restrict the processing of your personal data, for example while we check the accuracy of your personal data and rectify them if necessary.
- Right of data portability: in certain cases, you have the right to obtain your personal data in a structured, commonly used and machine-readable format and to transfer them or arrange for them to be transferred to another controller.
Exercising your rights is basically free. Only in the event of unreasonable or repeated requests do we reserve the right to charge a reasonable administration fee. We will always inform you of the amount before charging it.
If you wish to exercise your rights, please send an e-mail to the e-mail address given above.
In order to help you as efficiently as possible, we ask that you always specify which right you wish to exercise and describe your request as clearly as possible. Please note that in some cases, we will request additional information to ensure we are in contact with the correct person.
If you contact us to exercise your rights, we will respond within one month. In exceptional cases, this may take longer, up to a maximum of three months, but we will inform you of the reasons within one month.
6. How are your personal data secured?
Climapulse takes all reasonable and suitable technical and organisational measures in order to protect your personal data against destruction, loss, misuse, unauthorised alteration, unauthorised disclosure and unauthorised access. Please contact us if you would like more information about the specific measures being taken.
Despite the measures we take, you should be aware that risks always apply when sending personal data over the internet. The security and protection of your personal data can never be fully guaranteed, nor can we guarantee that unauthorised third parties will never be able to circumvent these measures or use your personal data for improper purposes. It is important to be alert to potential security risks yourself.
7. Can I file a complaint?
Yes, if you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the supervisory authority in the Member State where you live, or the Member State in which your place of work or of the place in which the alleged violation occurred is located.
In Belgium, the competent authority is the Data Protection Authority (ADP/GBA):
www.gegevensbeschermingsautoriteit.be
Rue de la Presse 35
1000 Brussels
Belgium
+32 (0)2 274 48 00
contact [at] apd-gba.be (contact[at]apd-gba[dot]be)
We welcome the opportunity to resolve your concerns before you contact the Data Protection Authority and kindly request that you contact us first.
8. Who can I contact if I have any questions?
You can send an e-mail to privacy [at] climapulse.com (privacy[at]climapulse[dot]com).
9. Liability
If we have lawfully transferred your personal data to a third party which is not a processor of ours, we shall not be liable for any unlawful processing or unlawful use by that third party.
The extent to which Climapulse can be held liable shall be governed by the Platform Terms and Conditions of Use and the Climapulse General Terms and Conditions, respectively. In any event, Climapulse shall only be liable for losses or damage caused by the processing of personal data if it failed to comply with the specific obligations of the applicable data protection legislation. In no event shall Climapulse be liable for any special, incidental, indirect or consequential losses or damages.
10. Modifications to this Privacy Policy
Please note that the operation of the Platform and associated services may evolve and that more functionalities may be added from time to time. Any changes we make to this statement will be announced on the Platform, by e-mail or on our website and shall be subject to additional approval where necessary.
Please review this privacy policy periodically so that you can continue to be aware of changes that may apply to you.
This privacy policy is a translation of the Dutch version. The Dutch version will prevail in case of textual differences, lack of clarity, incompleteness or conflict in or due to the translation.
11. Applicable law and competence
This Privacy Policy shall be governed, interpreted and implemented in accordance with Belgian law.
The courts of Hasselt shall have exclusive jurisdiction to adjudicate any dispute that may arise from the interpretation or implementation of this privacy policy, without prejudice to the right of the consumer to submit a dispute to a competent court based on a mandatory legal provision.
Last updated: 30/01/2025